Terms & Conditions

By placing an order through the Site, you represent and warrant that:

• you have the legal capacity to enter into binding agreements;
• all information you provide is accurate, current, and complete;
• you are authorized to use the payment method submitted with your order; and
• you are not placing an order on behalf of another person without proper authority.

We reserve the right to refuse, restrict, suspend, or cancel any order if we reasonably believe that the order violates these Terms, applicable law, payment processor requirements, fraud-prevention procedures, or our internal risk-control policies.

All products displayed on the Site are offered subject to availability. We reserve the right, at any time and without prior notice, to limit quantities, reject any order in whole or in part, discontinue any product, or remove any product from sale.

If a product becomes unavailable after you place an order, we may, at our discretion:

• cancel the unavailable portion of the order;
• offer a substitute or alternative, where appropriate; or
• issue a full or partial refund for the unavailable product.

The display of a product on the Site does not guarantee that the item will be available at the time of order processing or fulfillment.

Prices on the Site may be displayed in the currency applicable to your market, country, browser settings, or selected storefront preferences. For customers outside the United States, prices may be displayed in a local or national currency supported by the Site, Shopify Markets, payment processors, or other services we use.

The final transaction currency, exchange rate, bank conversion rate, card issuer charges, and payment processor fees may be determined at checkout or by your financial institution. As a result, the final amount charged may differ slightly from the displayed amount due to exchange-rate fluctuations, bank practices, processor rules, or technical settings.

Unless expressly stated otherwise, displayed prices do not include applicable taxes, duties, shipping fees, delivery charges, or other government-imposed or third-party charges.

We reserve the right to change prices at any time prior to order confirmation. Once your order has been placed, the price applicable to that order will generally remain in effect, except in the case of an obvious pricing, technical, typographical, currency-conversion, or system error.

Although we strive for accuracy, the Site may contain errors relating to product descriptions, images, availability, specifications, promotions, currency display, taxes, shipping estimates, or pricing. If an error occurs, we reserve the right to correct it, contact you for instructions, cancel the order, or issue a refund if payment has already been collected.

You are responsible for all applicable taxes, duties, import charges, customs fees, VAT, GST, brokerage charges, and other governmental or regulatory fees associated with your order, unless we expressly state otherwise in writing.

Where required or supported by the systems we use, we may calculate, display, and collect estimated taxes or duties at checkout. Any such calculation may be preliminary. The final amount may vary due to changes in tax rates, jurisdictional rules, address validation, currency settings, import classifications, or payment processing requirements.

By placing an order, you authorize us and/or our third-party payment processor to charge your selected payment method for the full amount of the order, including the product price, applicable taxes, shipping, delivery fees, and any other charges disclosed at checkout.

We may delay, suspend, or cancel any order if payment authorization fails, if the payment method cannot be verified, if billing or shipping information is incomplete or inconsistent, or if fraud screening or other security checks require additional review.

Acceptance of payment does not by itself mean that your order has been accepted for fulfillment. An order is deemed accepted only after we begin processing it.

The available shipping methods, local delivery options, pricing, and delivery conditions are governed by our separate Shipping & Delivery Policy, which forms part of these Terms.

All shipping and delivery timeframes are estimates only unless we expressly confirm otherwise in writing. We do not guarantee delivery by a specific date or time unless we have made such guarantee explicitly.

We reserve the right to use any reasonable shipping carrier, service level, local delivery provider, or fulfillment method necessary to complete your order.

After an order has been transferred to a carrier or prepared for local delivery, we are not responsible for delays, non-delivery, customs holds, routing issues, recipient unavailability, address errors, refusal of delivery, or any event outside our reasonable control, except as otherwise required by non-waivable applicable law.

You are solely responsible for providing complete, accurate, and deliverable shipping information. We are not responsible for losses, delays, costs, or failed delivery caused by inaccurate, incomplete, or outdated information provided at checkout.

Unless otherwise required by mandatory applicable law, the risk of loss, theft, damage, or misdelivery passes to you upon confirmed delivery to the address you provided, confirmed handoff to the recipient, or confirmed delivery attempt or availability for pickup in accordance with carrier procedures.

For Local Delivery, proof of delivery may include, without limitation:

• a delivery notation in our logistics or fulfillment system;
• a delivery confirmation photo;
• a recipient signature; or
• another objectively verifiable form of delivery confirmation or contactless drop-off confirmation.

Returns and exchanges are governed by our separate Return Policy and Exchange Policy, each of which forms part of these Terms.

By placing an order, you agree that your eligibility for return or exchange, the applicable timeframes, condition requirements, fees, shipping responsibilities, and exclusions are determined in accordance with those policies.

If there is any conflict between these Terms and the more specific terms of the Return Policy or Exchange Policy, the more specific policy shall control with respect to returns or exchanges.

Certain products may be accompanied by a separate Guarantee Policy or other written warranty published on the Site. Any such warranty applies only to the extent expressly provided.

Nothing in these Terms is intended to limit or exclude any consumer right that cannot be lawfully limited or excluded under applicable law.

Descriptions on the Site concerning energetic, symbolic, spiritual, emotional, aesthetic, or lifestyle-related properties of natural stones, materials, symbols, or jewelry are provided solely for artistic, informational, branding, and marketing purposes. Such descriptions do not constitute medical advice, medical claims, therapeutic guarantees, or representations of guaranteed physical, emotional, financial, professional, or other outcomes.

Products sold on the Site are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. We do not guarantee that any purchaser will experience any subjective effect, result, or benefit described on the Site.

Unless expressly stated otherwise, Alfabeads Energy Jewelry products are intended for adult customers. They are not intended for infants or small children and may contain small parts.

To the fullest extent permitted by applicable law, Spiritual Manufacture LLC, Alfabeads Energy Jewelry, and their respective owners, members, managers, officers, directors, employees, contractors, agents, affiliates, successors, and assigns shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profit, loss of revenue, loss of data, loss of business opportunity, or loss of goodwill arising out of or relating to:

• your access to or use of the Site;
• your inability to access or use the Site;
• any order, cancellation, or fulfillment issue;
• shipping or delivery delays;
• carrier conduct or customs actions;
• third-party acts or omissions;
• content on the Site; or
• your use of, or expectations relating to, any product purchased through the Site.

To the fullest extent permitted by law, our total aggregate liability for any claim arising directly out of a specific order or product shall not exceed the amount actually paid by you for the order or product giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from fraud, intentional misconduct, willful injury, gross negligence, personal injury, property damage, or any other non-waivable consumer right.

Before initiating formal proceedings, each party agrees to provide the other with written notice of the dispute, including a brief description of the facts, the legal basis of the claim, and the relief sought, and to allow a reasonable opportunity for informal resolution.

11.1 Mandatory First-Step Arbitration

Except to the extent prohibited by mandatory applicable law, any dispute, claim, controversy, or cause of action arising out of or relating to these Terms, the Site, any order, any purchase, any shipment, any delivery, any return, any warranty, any product description, any advertising statement, or any relationship between you and Spiritual Manufacture LLC shall be resolved exclusively by final and binding individual arbitration.

Such arbitration shall be the primary and mandatory first forum for dispute resolution before any court action may be pursued, except where a claim is expressly not arbitrable under applicable law.

11.2 Arbitration Administration

The arbitration shall be administered by the American Arbitration Association ("AAA") under the applicable AAA consumer arbitration rules in effect at the time the claim is filed, unless mandatory law requires otherwise.

The seat of arbitration shall be Los Angeles, California, unless otherwise required by mandatory consumer protection law or applicable AAA rules.

11.3 Waiver of Class, Collective, Consolidated, Coordinated, and Representative Proceedings

To the fullest extent permitted by law, all disputes must be brought solely in an individual capacity.

You and Spiritual Manufacture LLC agree that no claim may be brought, heard, or arbitrated as:

• a class action;
• a collective action;
• a consolidated action;
• a coordinated action;
• a representative action;
• a joint proceeding with claims of other customers; or
• any procedure in which one person seeks to act in a representative capacity on behalf of others, except to the extent such form of relief cannot lawfully be waived.

The arbitrator shall have no authority to consolidate claims, join multiple parties, preside over any class, coordinated, collective, consolidated, mass, or representative proceeding, or award relief on behalf of anyone other than the individual claimant, except to the extent non-waivable law requires otherwise.

11.4 Optional Internal Arbitral Appeal

To the fullest extent permitted by law, the parties may agree that any final arbitral award may be reviewed only through an internal arbitral appellate procedure administered under applicable AAA appellate arbitration rules, if such rules are available and applicable at the time of filing and are consistent with consumer due process requirements.

If such internal arbitral appeal is available and properly invoked, it shall be the sole contractual mechanism for substantive review of the arbitral decision.

11.5 Limited Court Review Only

After a final arbitral award has been issued, any court proceeding shall be limited solely to those judicial actions expressly permitted by applicable law, including the confirmation, enforcement, correction, modification, or vacatur of the award, and any other narrowly limited judicial review expressly authorized by law.

The parties expressly agree that no court shall rehear the underlying dispute on the merits solely because one party disagrees with the arbitrator’s factual or legal conclusions, except to the limited extent required by non-waivable applicable law.

11.6 Small Claims and Non-Waivable Relief

Nothing in this Section shall prevent either party from bringing an individual claim in small claims court if the claim qualifies for that court’s jurisdiction and such right cannot lawfully be restricted.

Nothing in this Section shall also be interpreted to waive any right to seek public injunctive relief or any other remedy that cannot lawfully be waived under applicable law. To the extent any portion of this arbitration provision is found unenforceable with respect to such non-waivable relief, that relief shall be resolved only in the forum and to the extent required by law, while the remainder of this arbitration agreement shall remain enforceable to the maximum extent permitted.

11.7 Waiver of Jury Trial

To the fullest extent permitted by law, each party waives any right to a jury trial with respect to any claim that is permitted to proceed in court after or outside arbitration.

These Terms and any dispute arising out of or relating to them shall be governed by the laws of the State of California, without regard to conflict-of-law principles, except to the extent mandatory applicable law requires otherwise.

Your submission of personal information through the Site is governed by our Online Privacy Notice and any additional privacy disclosures applicable to your jurisdiction, including our California privacy disclosures where applicable.

By using the Site or placing an order, you acknowledge that you have reviewed the applicable privacy disclosures.

If the Site, our social media channels, campaigns, hashtags, review features, comment functions, or related services allow you to submit, upload, tag, post, publish, or otherwise provide photographs, videos, reviews, comments, images, usernames, social media handles, likenesses, or other content, your use of those features is governed by our separate UGC Terms.

Your submission or provision of such content constitutes your agreement to the applicable UGC Terms in addition to these Terms.

We may update these Terms at any time by posting a revised version on the Site and updating the effective date above.

Unless otherwise stated, the revised Terms will apply to orders placed after the date of publication. Orders already placed will generally remain governed by the Terms in effect at the time of purchase, unless applicable law requires otherwise.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be severed and the remainder of these Terms shall remain in full force and effect to the maximum extent permitted by law.

If any waiver of class, collective, coordinated, consolidated, or representative proceedings is found unenforceable as to a particular claim, the remainder of the arbitration agreement shall remain enforceable to the fullest extent permitted by law.

Our failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

These Terms, together with the policies and documents expressly incorporated by reference, constitute the entire agreement between you and us with respect to purchases made through the Site and supersede all prior or contemporaneous understandings relating to the same subject matter.

If you have questions regarding these Terms, your order, a return, a warranty issue, or any legal notice related to your purchase, you may contact us at:

Spiritual Manufacture LLC / Alfabeads Energy Jewelry
Email: support@alfabeads.com
Website: alfabeads.com