Privacy Policy

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that has been properly anonymized or de-identified so that it can no longer reasonably be associated with a specific person.

Depending on how you interact with the Services, where you live, and what is permitted or required under applicable law, we may collect or process the following categories of personal information:

1.1 Contact Details

• name and surname;
• billing address;
• shipping address;
• phone number; and
• email address.

1.2 Payment and Financial Information

• payment details;
• payment confirmations;
• transaction details;
• payment method information; and
• other limited information necessary to process payments.

Please note that payment card details and other sensitive payment information are typically processed by Shopify and our payment providers in accordance with their own systems and security standards. We do not necessarily have access to full card details.

1.3 Account Information

• username;
• password;
• security questions, where applicable;
• account settings;
• saved preferences; and
• wishlist activity, where available.

1.4 Order and Transaction Information

• products viewed;
• items added to cart;
• items added to wishlist;
• orders placed, paid, returned, exchanged, or canceled; and
• purchase and transaction history.

1.5 Communications with Us

• messages sent through email, forms, support requests, SMS, social media, or other channels;
• customer support inquiries;
• survey responses, where applicable; and
• any other information you voluntarily provide to us.

1.6 Device and Technical Information

• IP address;
• browser type;
• device identifiers;
• network information;
• operating system; and
• approximate geolocation inferred from technical data, where applicable.

1.7 Usage Information

• how and when you interact with the Services;
• browsing behavior;
• viewed pages;
• click behavior;
• cart activity;
• referral information; and
• interactions with site features, campaigns, ads, and tools.

We may collect personal information from the following sources:

2.1 Directly from You

We collect information directly from you when you place an order, create an account, sign up for marketing communications, contact us, leave a review, use cart or wishlist functions, or otherwise voluntarily provide information.

2.2 Automatically Through the Services

We may automatically collect technical and usage information when you use our website through cookies, pixels, tags, scripts, local storage, and similar technologies.

2.3 From Our Service Providers

We may receive information from service providers who help us process payments, ship products, prevent fraud, analyze site activity, provide customer support, store data, run marketing activities, and perform other services on our behalf.

2.4 From Partners and Other Third Parties

We may receive information from business partners, marketing partners, analytics providers, advertising platforms, social media platforms, and other third parties where permitted by law and relevant to the Services.

Depending on how you interact with us, we may use personal information for the following purposes:

3.1 To Provide, Personalize, and Improve the Services

We use personal information to process orders, accept and confirm payments, ship products, manage returns and exchanges, administer accounts, remember preferences, display products that may interest you, improve site performance, and provide a more personalized shopping experience.

3.2 Marketing and Advertising

We may use personal information to send marketing, promotional, and advertising communications by email, SMS, or other permitted channels, and to show you personalized or interest-based ads on our website and on third-party platforms. This may include retargeting, cart reminders, campaign measurement, and analysis of browsing and purchase behavior.

3.3 Security and Fraud Prevention

We use personal information to authenticate accounts, help secure transactions, detect and investigate fraud, evaluate suspicious activity, and protect our customers, Services, and business.

3.4 Communicating with You

We use personal information to respond to customer service inquiries, provide support, and communicate with you about your orders, account, shipping, delivery, returns, exchanges, and other service-related matters.

3.5 Legal and Compliance Purposes

We may use personal information to comply with applicable law, respond to lawful requests from public authorities, participate in litigation or legal proceedings, enforce our policies and agreements, and protect our rights, customers, and business interests.

We may disclose personal information to third parties for legitimate business purposes and as described in this Privacy Policy.

4.1 Shopify, Vendors, and Service Providers

We may disclose personal information to Shopify and to third parties that perform services on our behalf, including payment processors, shipping and fulfillment providers, cloud and hosting providers, analytics providers, fraud-prevention tools, marketing platforms, customer support tools, and IT providers.

4.2 Advertising and Marketing Partners

We may disclose certain information to business and marketing partners for advertising, personalization, campaign performance, and targeted advertising, where permitted by law and consistent with your privacy choices.

4.3 At Your Direction or with Your Consent

We may disclose information to third parties when you ask us to do so, when you consent, when necessary to fulfill your order, or when you use social media widgets, integrations, or similar features.

4.4 Corporate and Business Transactions

We may disclose information to our affiliates, within our corporate group, or in connection with a merger, acquisition, financing, restructuring, bankruptcy, asset sale, or similar business transaction.

4.5 Legal and Protective Disclosures

We may disclose information where reasonably necessary to comply with law, respond to subpoenas or other lawful requests, enforce our policies, or protect our rights, users, customers, and others.

Our Services are hosted by Shopify. Shopify may collect and process personal information related to your access to and use of the Services in order to host our store, facilitate checkout, improve platform performance, and support certain Shopify features.

Information you submit through our website may be transmitted to and processed by Shopify and related service providers, including entities located outside your country of residence, where necessary for store operations and the provision of the Services.

We may also use certain Shopify-enhanced features relating to analytics, personalization, fraud prevention, advertising performance, checkout optimization, and privacy tools. In these circumstances, Shopify may process information connected to your interactions with our store and, where permitted by law, your interactions with Shopify or other merchants using Shopify services.

For more information, please review the Shopify Consumer Privacy Policy. Shopify also makes privacy settings available to merchants so that stores can better align their practices with applicable laws and actual store operations.

We and our partners may use cookies, pixels, local storage, tags, scripts, and similar technologies to operate the website, remember your cart and preferences, analyze performance, personalize content, support advertising, measure campaigns, and help prevent fraud.

Depending on applicable law and your location, you may have the right to manage cookie preferences, opt out of certain marketing or targeted advertising activities, use browser-based privacy tools, or rely on opt-out preference signals such as Global Privacy Control (“GPC”), where supported.

Where applicable law requires us to honor valid opt-out preference signals, we will treat such signals in accordance with the law and the technical capabilities of the browser, device, and account association involved.

Our Services may include links to third-party websites, platforms, and services. If you follow a link to a site that we do not own or control, you should review that third party’s privacy policy, terms, and security practices.

We are not responsible for the privacy or security practices of third-party sites or services, or for the accuracy, completeness, or reliability of their content.

The Services are not intended for children under 16 years of age, and we do not knowingly seek to collect personal information from children under 16.

If you are a parent or legal guardian and believe that a child has provided us with personal information, you may contact us to request deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share the personal information of individuals under 16 in the manner defined by applicable law.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security.

In addition, information transmitted over the internet may not always be secure while in transit. We recommend that you do not send sensitive or confidential information through unsecured channels.

How long we retain personal information depends on the type of information, the purpose for which it was collected, our legal and regulatory obligations, and our need to resolve disputes, maintain records, and protect our business.

In general, we may retain:

• account information for as long as your account remains active and for a reasonable period afterward where needed for security, fraud prevention, customer support, or legal purposes;
• order and transaction records for the period necessary to meet tax, accounting, warranty, return, chargeback, and legal compliance obligations;
• customer support communications for the period reasonably necessary to provide service, address disputes, maintain quality control, and protect our legal interests;
• marketing preferences and suppression records for as long as reasonably necessary to honor your opt-out choices and comply with marketing laws; and
• technical and usage data for as long as needed for analytics, security, fraud prevention, and business improvement, or until it is deleted, anonymized, or de-identified, unless law requires otherwise.

When we no longer need personal information in identifiable form, we may delete it, anonymize it, aggregate it, or otherwise de-identify it, unless retention is required by law.

Depending on where you live and the law that applies to you, you may have some or all of the following rights with respect to your personal information:

11.1 Right to Access / Know

You may have the right to request access to personal information that we hold about you.

11.2 Right to Delete

You may have the right to request that we delete personal information we maintain about you.

11.3 Right to Correct

You may have the right to request correction of inaccurate personal information.

11.4 Right to Portability

You may have the right to receive a copy of certain personal information and, in some circumstances, request that we transfer it to a third party.

11.5 Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on applicable law, you may have the right to opt out of the sale of personal information, sharing for cross-context behavioral advertising, targeted advertising, or certain similar processing activities.

11.6 Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link in those emails. Even if you opt out of marketing communications, we may still send you non-promotional messages relating to your orders, account, shipping, returns, or other service matters.

11.7 Additional Rights for UK / EEA Residents

If you reside in the United Kingdom or the European Economic Area, you may also have the right to object to certain processing, request restriction of processing, and withdraw consent where processing is based on consent. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

You may exercise applicable privacy rights through the tools or privacy request methods made available on our website, through available opt-out mechanisms, or by contacting us using the details provided below.

We may need to verify your identity before processing your request, where permitted or required by law. Where allowed by law, you may designate an authorized agent to act on your behalf, subject to appropriate verification and documentation.

We will not discriminate against you for exercising your privacy rights.

If you have questions, concerns, or complaints about how we process your personal information, we encourage you to contact us first.

Depending on where you live, you may also have the right to appeal our response to your privacy request or to lodge a complaint with a data protection authority or other privacy regulator.

Your personal information may be transferred to, stored in, and processed in countries other than the country where you live.

Where required by law, if we transfer personal information from the EEA or the UK to a country that has not been recognized as providing an adequate level of protection, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent safeguards.

We may update this Privacy Policy from time to time to reflect changes in our practices, Shopify settings, integrations, legal obligations, operational needs, or other business developments.

We will post the updated version on this website and revise the “Last Updated” date above. Where required by law, we will also provide additional notice.

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us at:

Alfabeads Energy Jewelry 
Email: support@alfabeads.com
Website: alfabeads.com