Customer Service

No worries — you may request an exchange within 30 days of delivery through our Return & Exchange Portal.

To qualify, the jewelry must be unworn, returned in its original packaging, and include the security tag attached and intact.

A $9.99 processing fee applies to each exchange, and the customer is responsible for the shipping cost of the replacement item. Exchanges are limited to one time per original order.

Before placing a new order, we recommend reviewing our Size Guide to help you choose the best fit.

You may request a return or exchange within 30 days of delivery through our Return & Exchange Portal.

To be eligible, items must be unworn, in original packaging, and returned with the security tag attached. A $9.99 processing fee applies to both returns and exchanges. Original shipping fees are non-refundable.

For exchanges, customers are responsible for the shipping cost of the replacement item. Please allow up to 7 business days for processing after the item has been received and inspected.

For international orders, the same 30-day request window applies, but customers are responsible for return shipping, replacement shipping, customs duties, taxes, and insurance where applicable.

By registering on alfabeads.com and becoming an åWORLD member, you unlock useful account benefits designed to improve your shopping experience.

These may include access to your personal account, order history, wishlist features, and eligibility for our limited repair guarantee within the applicable terms and period.

You may also receive early access to selected launches, exclusive updates, and special offers from Alfabeads Energy Jewelry.

For full repair details, please review our Guarantee Policy.

Yes — we welcome bespoke inquiries for exclusive pieces that are not intended for mass sale.

Custom requests are subject to design feasibility, material availability, production timing, and advance approval.

Please contact us at support@alfabeads.com to discuss your request and receive further instructions.

Please note that custom or personalized pieces are typically final sale.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link at the bottom of the email.

If you would like us to update your broader marketing preferences, including mail or contact preferences, please email support@alfabeads.com with your request.

To help us process your request faster, please include the contact details associated with your account or prior order.

We currently accept major payment methods available at checkout, including Visa, MasterCard, Apple Pay, Google Pay, Meta Pay, PayPal, Shop Pay, Shop Pay Installments, and Alfabeads Gift Cards.

Available payment methods may vary depending on your location, device, and checkout settings.

If you need to cancel an order, please email us at support@alfabeads.com within 4 hours of placing it.

We will do our best to help. However, once an order has entered processing, packaging, local dispatch, or shipment, cancellation may no longer be possible.

Yes — Alfabeads Energy Jewelry is built around natural stones and mineral-based decorative materials as described on each product page.

We also provide a Lifetime Stone Authenticity Guarantee. If you ever have a serious concern regarding the authenticity of a stone used in your jewelry, please review our Guarantee Policy for the applicable process and conditions.

Yes — eligible local delivery in Los Angeles may be available when that option appears at checkout.

Local Delivery is generally completed the next business day after processing, and may be free for qualifying orders where stated at checkout.

For complete details, please review our Shipping & Delivery Policy.

Yes — limited production is part of the Alfabeads Energy Jewelry concept.

Many of our designs are created in restricted quantities, and once a design is sold out, it may not return.

This helps preserve the individuality of each collection and keeps the shopping experience more exclusive.